Faultless facilitation

"Faultless Facilitation" provides a straightforward introduction and guide to the core facilitation skills required by anyone leading teams or groups in a learning situation. Written particularly for occasional trainers, line managers and supervisors, the book outlines a step-by-step approach to setting up, managing and debriefing training sessions. The core skills required by facilitators are summarized and methods by which to facilitate sessions are outlined. These include the role of the facilitator; the differences between leading, training and facilitating; handling conflicts between people; setting up arrangements for group meetings; how to warm up a group and get started; how to get a team to make a commitment; guidelines for giving feedback; asking questions; using the brainstorming technique; determining timing; how to reach consensus; how to use visual or audio aids; how to prepare a presentation; evaluating team progress; and preparing a report. Throughout the book, the reader is offered a range of suggested activities for use in facilitating, checklists of questions to answer in groups and worksheets for team members to complete, together with forms to help the facilitator prepare for a faultless facilitation performance.