Inspired Customer Service: Strategies for Service Quality

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Inspired Customer Service: Strategies for Service Quality image
ISBN-10:

074940826X

ISBN-13:

9780749408268

Released: Jan 01, 1900
Publisher: Kogan Page, Ltd.
Format: Paperback, 256 pages

Description:

This study focuses on the information business executives need to know in order to envision and create an effective service strategy. It draws its examples from the experiences of numerous companies and from practical research into the major issues. It tackles formulating and implementing service strategies, building value in service strategies, creating a structure for quality, managing cultural change, staff management - selecting, training, empowering and rewarding - and measuring productivity.

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