Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Description:
In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps:
• Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.
• Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.
• Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture.
• Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.
By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's.
Best prices to buy, sell, or rent ISBN 9780743270281
Frequently Asked Questions about Customer Mania! It's Never Too Late to Build a Customer-Focused Company
The price for the book starts from $4.93 on Amazon and is available from 50 sellers at the moment.
If you’re interested in selling back the Customer Mania! It's Never Too Late to Build a Customer-Focused Company book, you can always look up BookScouter for the best deal. BookScouter checks 30+ buyback vendors with a single search and gives you actual information on buyback pricing instantly.
As for the Customer Mania! It's Never Too Late to Build a Customer-Focused Company book, the best buyback offer comes from and is $ for the book in good condition.
The Customer Mania! It's Never Too Late to Build a Customer-Focused Company book is in very low demand now as the rank for the book is 3,168,988 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
Not enough insights yet.