Anytime, Anywhere
Description:
No two ways about it: great service is great service and lousy service is lousy service. Many companies who jumped onto the on-line bandwagon became enamored with the technology itself and forgot that the customer is still king. In Anytime, Anywhere best-selling author Robert Spector showcases the pioneering efforts of companies that never stopped focusing on the customer, and that are now gobbling up market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to Enron, companies in virtually every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve. Packed with in-depth stories from the front lines and practical advice (on everything from making your Web site easy to navigate to offering value-added services like newsletters and cross-channel promotions), Anytime, Anywhere shows how any business can excel by becoming a service powerhouse.
Best prices to buy, sell, or rent ISBN 9780738205106
Frequently Asked Questions about Anytime, Anywhere
The price for the book starts from $6.98 on Amazon and is available from 7 sellers at the moment.
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The Anytime, Anywhere book is in very low demand now as the rank for the book is 9,486,481 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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