No More Customer Friction
Description:
This is a proven blueprint for raising customer scores in the on-demand economy. The breakthrough method does NOT focus on WOWing customers but rather eliminating the POW moments in every transaction. As a customer coach Ross Shafer has developed a systematic approach to raising customer engagement scores that works with CES, CSAT, CX, VOC, and NPS metrics. Any organization can learn this within minutes because the language is simple and the program works every time. The core principles of this method is understanding the goal of this system is to eliminate disappointments and failures. Customers interpret less disappointments as less friction and more convenience. A friction-free experience for the customer is what generates loyalty...NOT delighting the customers with imaginative discounts or gifts. Get this book for every employee and you'll see your customer culture change within days.
Best prices to buy, sell, or rent ISBN 9780692860632
Frequently Asked Questions about No More Customer Friction
The price for the book starts from $21.95 on Amazon and is available from 9 sellers at the moment.
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The No More Customer Friction book is in very low demand now as the rank for the book is 4,266,946 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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