Running My Business Through Excel: Creating the Best Customer Experience Through Using Just One Simple Spreadsheet

With this book, you will see first-hand, my way of trying to implement some form of basic systems into my business. You’ll learn my preferred choice of software to run it all through, along with all the whys and wherefores behind how I’m currently going about the day-to-day running of my handyman business.\nYou’ll see that things can still be done quite successfully without the need for having to spend monthly fortunes on numerous stand-alone apps that seldom play well with each other. And you’ll also witness a whole lot of the business templates that I personally use for my own choice of ‘office stationery’.\nYou’ll also learn about: The customer Journey. FromProspect, to Customer, to Raving fan, and Company Ambassador. Systems. The hows, and whys for using them and when they should be used in the everyday operations you undertake in performing your business. Pricing. And how best to get over your debilitating fears of putting your own prices forward. Handling debt. And perhaps more importantly, why it should never be taken as anything personal. Managing your KPIs. What they are and how to make them count.You’ll also learn how to define your own business model, and about all the different methodologies used behind what I’ve used in the preparation of my quotes, invoices and receipts etc.\nYou might even notice how versatile a tool MS Excel really can be for you in doing all of this. And how through the use of some pretty awesome in-built switching, the same basic spreadsheet defined within these pages can produce many different outcomes for you (144 in total), to best suit any handyman company’s particular needs.