Service Savvy Health Care: One Goal At A time
Released: Jan 01, 2007
Publisher: iUniverse, Inc.
Format: Paperback, 276 pages
Related ISBN: 9781556482250
Description:
For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service challenges that cut across all work teams through a "one goal at a time" approach. Book includes do-it-yourself kits that offer detailed guidance and concrete resources needed to achieve three objectives: Improving first impressions Providing excellent explanations to customers Improving service recovery (effective complaint handling)
Best prices to buy, sell, or rent ISBN 9780595456970
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