Dealing With Customer Complaints

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Dealing With Customer Complaints image
ISBN-10:

0566076977

ISBN-13:

9780566076978

Author(s): WILLIAMS, TOM
Publisher: Gower Pub.Co.
Format: Hardcover, 132 pages

Description:

Explaining the strategic importance of complaints handling, this study examines how people actually complain and what their objectives might be. It shows how to determine policy, and how to set up and run an effective complaints handling unit. The principles and practices involved are detailed.

Best prices to buy, sell, or rent ISBN 9780566076978




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The Dealing With Customer Complaints book is in very low demand now as the rank for the book is 12,467,739 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.

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