Writing business letters with a personal touch

Did you ever have to point out customers' errors or oversights without embarrassing them? Have you ever wanted to question the bill without causing hard feelings? Have you ever had to apologize to colleagues or customers when the blame isn't entirely yours? If you feel uncomfortable writing business letters and perhaps even if you don't you need writing business letters with a personal touch. Writing business letters with a personal touch will help you get results from your writing by perfectly tailoring letters to any business situation. In addition to containing hundreds of sample letters that will ultimately save you time, the book shows you how to formulate letters in a down-to-earth style that captured attention and generate action. It will also help you to be direct and purposeful without being mechanical or impersonal. You will learn to improve on the sample business correspondence you handle everyday as well as the sensitive situations you occasionally encounter.