Call Centers For Dummies

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Call Centers For Dummies image
ISBN-10:

0470835494

ISBN-13:

9780470835494

Author(s): Bergevin, Réal
Edition: 1
Released: Jan 01, 2005
Publisher: For Dummies
Format: Paperback, 362 pages
Related ISBN: 9780470677438

Description:

A fun and simple guide to improving call center management and response
Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.

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