The It Professional's Business and Communications Guide: A Real-World Approach to Comptia A+ Soft Skills

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The It Professional's Business and Communications Guide: A Real-World Approach to Comptia A+ Soft Skills image
ISBN-10:

0470595957

ISBN-13:

9780470595954

Author(s): Steven Johnson
Released: Oct 02, 2009
Publisher: Sybex
Format: Digital, 240 pages
Related ISBN: 9780470126356

Description:

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you'll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

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