Lifescripts: What to say to get what you want in life's toughest situations (CUSTOM)

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Lifescripts: What to say to get what you want in life's toughest situations (CUSTOM) image
ISBN-10:

0470474106

ISBN-13:

9780470474105

Edition: 1
Released: Jan 12, 2009
Publisher: wiley
Format: Paperback, 544 pages

Description:

What to say to get what you want in life's toughest situations

  • Communicating bad news
  • Dealing with problem people

  • Mending damaged relationships

  • Negotiating your wants and needs

  • Standing up for yourself

Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a backstabbing peer, or cold call a potential client, Lifescripts gives you the most effective approach—and the actual words—to use.

The bestselling guide to workplace success, Lifescripts has been completely revised and updated, taking a sharp new business focus and adding more than 50 scripts that help you prepare for difficult on-the-job conversations. Each of the 125 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You'll also find strategic pointers on attitude, timing, preparation, and behavior.

From dealing with human resources to closing a deal, Lifescripts provides a road map to navigate successfully through the most perplexing, problematic workplace dialogues you may face in the course of your business life.

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