The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Description:
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong―eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
- Eliminate dumb contacts
- Create engaging self-service
- Be proactive
- Make it easy to contact your company
- Own the actions across the company
- Listen and act
- Deliver great service experiences
Best prices to buy, sell, or rent ISBN 9780470189085
Frequently Asked Questions about The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The price for the book starts from $6.20 on Amazon and is available from 50 sellers at the moment.
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The The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs book is in very low demand now as the rank for the book is 1,243,865 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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