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: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers

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: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers image
ISBN-10:

0470047461

ISBN-13:

9780470047460

Author(s): Smith, Ralph F.
Edition: 1
Released: Dec 11, 2006
Publisher: wiley
Format: Hardcover, 240 pages
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Description:

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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