Positively Outrageous Service

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Positively Outrageous Service image
ISBN-10:

0446394688

ISBN-13:

9780446394680

Author(s): Gross, T. Scott
Released: Apr 01, 1994
Publisher: Business Plus
Format: Paperback, 256 pages

Description:

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.

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