Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

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Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) image
ISBN-10:

0387332111

ISBN-13:

9780387332116

Edition: 2006
Released: Jun 29, 2006
Publisher: Springer
Format: Hardcover, 350 pages
Related ISBN: 9781461498056

Description:

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance ― Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

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