Service Operations Management: Improving Service Delivery

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Service Operations Management: Improving Service Delivery image
ISBN-10:

0273740482

ISBN-13:

9780273740483

Edition: 4
Released: Apr 19, 2012
Publisher: Pearson
Format: Paperback, 462 pages

Description:

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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