Logistics and supply chain management: Strategies for reducing costs and improving services

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Logistics and supply chain management: Strategies for reducing costs and improving services image
ISBN-10:

0273034154

ISBN-13:

9780273034155

Edition: First Edition
Released: Jan 01, 1992
Format: Hardcover, 231 pages

Description:

By now, many organizations have discovered that training and motivating employees can significantly increase customer satisfaction. Logistics processes can also be "trained" to become more customer-focused, and this book explains how. Christopher discusses the role of logistics in achieving service and financial goals and provides a clear examination of the impact of logistics on competitive advantage.

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