Engaging Public Sector Clients: From Service-Delivery to Co-Production
Description:
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Best prices to buy, sell, or rent ISBN 9780230223769
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