Principles of Service Marketing and Management

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Principles of Service Marketing and Management image
ISBN-10:

013676875X

ISBN-13:

9780136768753

Author(s): Lauren K. Wright
Edition: First Edition
Released: Jan 01, 1999
Publisher: PRENTICE/HALL
Format: Hardcover, 432 pages
Related ISBN: 9780130404671

Description:

Aimed at courses in undergraduate Service Marketing and Management, this clear, accessible book presents an integrated approach to the study of services that places marketing issues within a broader general management context. It emphasizes the fact that service organizations differ in many important respects from manufacturing businesses, requiring a distinctive approach to planning and implementing marketing strategy. Coverage is comprised of 16 chapters and 12 short- to medium-length cases that let readers apply what they've learned to real-world settings and fully understand the complexities of service management-including the interactions between marketing, operations, and human resources.

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