One-To-One: Interviewing, Selecting, Appraising, and Counseling Employees

Let's face it: personnel issues are now every manager's business--from satisfying increasing demands for career planning, to snapping up the best new talent, to handling employee's job-related and personal problems. Yet unfortunately most managers still deal "one-to-one" with their people in an uncertain, hit-or-miss way.
Now, James Goodale, who for over twenty years has taught and inspired thousands of managers, supervisors, and recruiters in top-of-the-line training seminars, brings you the definitive guide to planning and conducting skillful, informative, legally sound interviews that put you in control--and get the results you want.
While other books deal with only hiring interviews, One to One guides you through the FIVE most important business interviews--the ones that supervisers are constantly expected to conduct. Each chapter presents specific guidelines for planning and giving each kind of interview, and includes sample interview selections that helpfully illustrate the guidelines in action. Goodale's approach is unfailingly clear, concise, and practical--incredibly easy to understand and apply. Best of all, there's no artificial-sounding script or long list of questions to memorize. Uniquely flexible, One to One provides true guidance you can easily adjust to the situation, the person being interviewed, and your own particular style.
One to One will make you an expert at conducting...
The Selection Interview: the most common--and important--interview. You'll learn to perform a legally safe, informative interview, draw out the quiet candidate, and cut through the polished applicant's facade.
The Performance Appraisal Interview: the one everyone "loves to hate." Discover how to stop putting employees on the defensive and encourage them to assess their own performance and set work goals and developmental plans.
The Disciplinary Interview: the one people dread the most. Learn to prevent the all-too-likely "shouting match" by planning and controlling a meeting that is truly corrective, not punitive.
The Counseling Interview: the one that catches managers off guard. Here's how not to panic when confronted with tears, frustration, or personal dilemmas, by discovering ways to expertly coach and counsel your staff.
The Career Planning Interview: the one most often overlooked. Here is detailed guidance for the interview you must master to reduce turnover and enhance your employees' satisfaction and performance.
No manager, whether beginning or experienced, can afford not to read One to One. Dealing thoroughly with the challenging situations real supervisers face today, it's the ultimate guide to managing your company's most valuable resource.