Mining the Talk: Unlocking the Business Value in Unstructured Information
Description:
Leverage Unstructured Data to Become More Competitive, Responsive, and Innovative
In Mining the Talk, two leading-edge IBM researchers introduce a revolutionary new approach to unlocking the business value hidden in virtually any form of unstructured data–from word processing documents to websites, emails to instant messages.
The authors review the business drivers that have made unstructured data so important–and explain why conventional methods for working with it are inadequate. Then, writing for business professionals–not just data mining specialists–they walk step-by-step through exploring your unstructured data, understanding it, and analyzing it effectively.
Next, you’ll put IBM’s techniques to work in five key areas: learning from your customer interactions; hearing the voices of customers when they’re not talking to you; discovering the “collective consciousness” of your own organization; enhancing innovation; and spotting emerging trends. Whatever your organization, Mining the Talk offers you breakthrough opportunities to become more responsive, agile, and competitive.
- Identify your key information sources and what can be learned about them
- Discover the underlying structure inherent in your unstructured information
- Create flexible models that capture both domain knowledge and business objectives
- Create visual taxonomies: “pictures” of your data and its key interrelationships
- Combine structured and unstructured information to reveal hidden trends, patterns, and relationships
- Gain insights from “informal talk” by customers and employees
- Systematically leverage knowledge from technical literature, patents, and the Web
- Establish a sustainable process for creating continuing business value from unstructured data
Preface xv
Acknowledgements xx
Chapter 1: Introduction 1
Chapter 2: Mining Customer Interactions 21
Chapter 3: Mining the Voice of the Customer 71
Chapter 4: Mining the Voice of the Employee 93
Chapter 5: Mining to Improve Innovation 111
Chapter 6: Mining to See the Future 133
Chapter 7: Future Applications 163
Appendix: The IBM Unstructured Information Modeler Users Manual 171
Best prices to buy, sell, or rent ISBN 9780132339537
Frequently Asked Questions about Mining the Talk: Unlocking the Business Value in Unstructured Information
The price for the book starts from $4.63 on Amazon and is available from 11 sellers at the moment.
If you’re interested in selling back the Mining the Talk: Unlocking the Business Value in Unstructured Information book, you can always look up BookScouter for the best deal. BookScouter checks 30+ buyback vendors with a single search and gives you actual information on buyback pricing instantly.
As for the Mining the Talk: Unlocking the Business Value in Unstructured Information book, the best buyback offer comes from and is $ for the book in good condition.
The Mining the Talk: Unlocking the Business Value in Unstructured Information book is in very low demand now as the rank for the book is 6,223,726 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
Not enough insights yet.