Implementing ITIL Configuration Management (paperback) (IBM Press)
Description:
Practical, Real-World ITIL Configuration Management—From Start to Finish
The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.
Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.
You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.
Coverage includes
- Assessing your current configuration management maturity and setting goals for improvement
- Gathering and managing requirements to align ITIL with organizational needs
- Describing the schema of your configuration management database (CMDB)
- Identifying, capturing, and organizing configuration data
- Choosing the best tools for your requirements
- Integrating data and processes to create a unified logical CMDB and configuration management service
- Implementing pilot projects to demonstrate the value of configuration management and to test your planning
- Moving from a pilot to wide-scale enterprise deployment
- Defining roles for deployment and ongoing staffing
- Leveraging configuration management information: Reporting and beyond
- Measuring and improving CMDB data accuracy
Preface xvii
Acknowledgments xxi
About the Author xxiii
Chapter 1: Overview of Configuration Management 1
Part I: Planning for Configuration Management 17
Chapter 2: Gathering and Analyzing Requirements 19
Chapter 3: Determining Scope, Span, and Granularity 37
Chapter 4: Customizing the Configuration Management Process 55
Chapter 5: Planning for Data Population 67
Chapter 6: Putting Together a Useful Project Plan 85
Part II: Implementing Configuration Management 97
Chapter 7: Choosing the Right Tools 99
Chapter 8: Implementing the Process 117
Chapter 9: Populating the Configuration Management Database 127
Chapter 10: Choosing and Running a Pilot Program 137
Chapter 11: Communication and Enterprise Roll Out 149
Part III: Running an Effective Configuration Management System 161
Chapter 12: Building a Configuration Management Team 163
Chapter 13: The Many Uses for Configuration Information 179
Chapter 14: Measuring and Improving CMDB Accuracy 193
Chapter 15: Improving the Business Value of Configuration Management 207
Index 217
Best prices to buy, sell, or rent ISBN 9780131385658
Frequently Asked Questions about Implementing ITIL Configuration Management (paperback) (IBM Press)
The price for the book starts from $35.52 on Amazon and is available from 2 sellers at the moment.
At BookScouter, the prices for the book start at $23.63. Feel free to explore the offers for the book in used or new condition from various booksellers, aggregated on our website.
If you’re interested in selling back the Implementing ITIL Configuration Management (paperback) (IBM Press) book, you can always look up BookScouter for the best deal. BookScouter checks 30+ buyback vendors with a single search and gives you actual information on buyback pricing instantly.
As for the Implementing ITIL Configuration Management (paperback) (IBM Press) book, the best buyback offer comes from and is $ for the book in good condition.
The Implementing ITIL Configuration Management (paperback) (IBM Press) book is in very low demand now as the rank for the book is 5,376,529 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
Not enough insights yet.