Technology and Customer Service: Profitable Relationship Building

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Technology and Customer Service: Profitable Relationship Building image
ISBN-10:

0130989908

ISBN-13:

9780130989901

Released: Jan 01, 2004
Publisher: PRENTICE/HALL
Format: Paperback, 200 pages

Description:

Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.

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