Introduction to Reference Work, Vol. 2: Reference Services and Reference Processes, 8th Edition

These two volumes explain the basic reference processes and sources of information in today's libraries. They are ideal for understanding and mastering basic reference forms, no matter how they're packaged. This 8th edition is virtually all new, reflecting the easy accessibility of electronic databases on the Internet. Volume 2 introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet. The emphasis is on the implications of networking, not the specifics. It is a pragmatic, practical approach to information sources and theory. Three new trends for reference librarians today are highlighted in the text: print sources are augmented by electronic databases, usually online; libraries offer access not only to local resources, but to all resources; and the reference librarian now acts as mediator - a middle person between masses of information and the user. This text, and its companion volume, can be purchased in electronic format.