ZAP THE GAPS! Target Higher Performance and Achieve It!
0060503491
9780060503499
Description:
With the business classics The One-Minute ManagerTM and Raving Fans, bestselling author Ken Blanchard has become a nationally recognized business guru. Now, Blanchard teams up with Dana and Jim Robinson to tackle the crucial issue of human performance in Zap the Gaps!, an entertaining business parable that combines Blanchard's story-telling talents with the Robinsons' pioneer problem-solving approach.
In Zap the Gaps!, Bill Ambers, the director of customer service in a high-tech firm, has a problem: his call center is not making its numbers. With the help of Michael St. Vincent, gardener and legendary head of Saint's Nurseries and Landscaping, he learns to dig to the root of the problem, discovering along the way both the GAPS approach to performance improvement and a tool called the Gap Zapper.
Zap the Gaps! is a must listen for anyone seeking to identify and correct the factors that negatively impact performance-so that the ultimate impact is both meaningful and measurable.
Best prices to buy, sell, or rent ISBN 9780060503499
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- Cierre las Brechas: Busque el Maximo Rendimiento y Alcancelo / Zap the Gaps (Spanish Edition)BLANCHARD, KEN; Robinson, Dana; Robinson, JimEdition:First EditionISBN-13:9789580475286
- Zap the Gaps! Target Higher Performance and Achieve It!Kenneth H. Blanchard; Dana Gaines Robinson; James C. RobinsonEdition:1ISBN-13:9780060503000
- ZAP THE GAPS! Target Higher Performance and Achieve It!Dana Robinson; Kenneth H. Blanchard; Jim RobinsonISBN-13:9780060503482
- El consejo del jardinero (Narrativa empresarial) (Spanish Edition)BLANCHARD, KEN; Robinson, Dana Gaines; Robinson, JimISBN-13:9788495787309
- Cierre las Brechas: Busque el Maximo Rendimiento y Alcancelo / Zap the Gaps (Spanish Edition)BLANCHARD, KEN; Robinson, Dana; Robinson, JimEdition:First EditionISBN-13:9789580475286
- Zap the Gaps! Target Higher Performance and Achieve It!Kenneth H. Blanchard; Dana Gaines Robinson; James C. RobinsonEdition:1ISBN-13:9780060503000
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