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Quality Is Personal: A Foundation for Total Quality Management

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Quality Is Personal: A Foundation for Total Quality Management image
ISBN-10:

0029266262

ISBN-13:

9780029266267

Author(s): Roberts, Harry
Released: Jun 28, 1993
Publisher: Free Press
Format: Hardcover, 169 pages
Related ISBN: 9780029266250
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Description:

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment-can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.

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