<p>This interdisciplinary series focuses on new, fresh ideas in services marketing and management and is committed to encouraging scholars new to the area of services to pursue innovative and interdisciplinary services-related research. Also encouraged is work that crosses the boundaries between academic research and business practice. Leading scholars will delve into services issues such as service quality, internal marketing, service design, human resources in services, services operations, etc. Included are directions for future research and managerial implications. An added feature is a services in action section addressing in depth some aspect of a service organizations practice which is on the cutting edge. Leading service firms will share how they have innovatively applied services principles in business practice.</p>

Advances in Services Marketing and Management (Advances in Services Marketing and Management, 7)

Business & Money

Bowen, David E.

Teresa a. Swartz, A. Swartz

Swartz, Teresa A.

Economics

Emerald Publishing Limited

See the best price to sell, buy, or rent books by Teresa a. Swartz, A. Swartz. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Teresa a. Swartz, A. Swartz

See the best price to sell, buy, or rent books by Teresa a. Swartz, A. Swartz. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Advances in Services Marketing and Management (Advances in Services Marketing and Management, 7)