<p>Call centers are an important company asset, but also a very expensive one. By learning to conduct a performance audit, readers will be able to understand over fifty specific aspects of a call center that must be running smoothly in order to achieve maximum performance in both efficiency and effectiveness of handling inbound customer calls.</p>

How to Conduct a Call Center Performance Audit: A to Z

Anton, Dr. Jon

Phelps, Dru

The Anton Press

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Books by Phelps, Dru

See the best price to sell, buy, or rent books by Phelps, Dru. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

How to Conduct a Call Center Performance Audit: A to Z