Award-winning, real-world case studies in  Business Process Management   The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced and business process management concepts.  The positive impact to their corporations includes increased revenues, more productive and satisfied employees, product enhancements, better customer service and quality improvements.   The prestigious annual Global Awards for Excellence in BPM and Workflow are highly coveted by organizations that seek recognition for their achievements.  Now evolved into their 19th year, originally starting with, and moving through, imaging, documentation, knowledge management and more, as our industry moved forward, these awards not only provide a spotlight for companies that truly deserve recognition, but provide tremendous insights for organizations wishing to emulate the winners successes.   These winners are companies that successfully used BPM in gaining com-petitive advantage within their industries.  Several industry thought-leaders set the scene with compelling Guest Chapters: * BUSINESS PROCESS AS A SERVICE: ENTERPRISE CLOUD COMPUTING by Jon Pyke, CIMtrek, United Kingdom  * THE DIFFERENCE BETWEEN BPM AND ADAPTIVE CASE MANAGEMENT by Nathaniel Palmer, WfMC, USA * ADVANTAGES OF AGILE BPM by Keith D. Swenson, Fujitsu America Inc., USA * BUSINESS DRIVEN ARCHITECTURE: COMBINING BPMN 2.0 AND SEMANTIC TECHNOLOGIES by Linus Chow, Jean Prater, Oracle, USA

Delivering BPM Excellence: Business Process Management in Practice

Business & Money

Jon Pyke

Layna Fischer Editor

Linus Chow

Nathaniel Palmer

Keith D. Swenson

Management & Leadership

Future Strategies, Incorporated

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. 
 The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.
 How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM. 
 Keith Swenson points out, “We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.”
 In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.
 This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

Max J. Pucher

Charles Webster MD

Alberto Manuel

Future Strategies, Inc.

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Books by Nathaniel Palmer