This training tool provides examples of and perspectives on concepts and situations important to leading across differences. With cases gleaned from interviews of over a hundred people in over twenty organizations on five continents, the authors offer new ways of thinking about leadership challenges. The authors provide a framework and process for helping participants better understand their context and taking appropriate action. The casebook includes the Leadership Across Differences Framework, 13 research-based cases, 11 chapters written by leadership experts, nine individual exercises, as well as references and resources to extend the learning. The package is designed to be flexible enough to use for a single one-hour session or for an extended course. The information in the Facilitator’s Guide will help you craft a session or series of sessions organized around specific learning outcomes.

Leading Across Differences: Casebook

Business & Money

Hannum, Kelly

McFeeters, Belinda B.

Booysen, Lize

Management & Leadership

Pfeiffer

Making the Case for Leading Across Differences Despite the growing challenges and opportunities created by our interconnected world, many leaders do not know how to handle situations in which there are misunderstandings or conflicts rooted in differences -- especially differences steeped in social identities, such as gender, religion, race, ethnicity, and country of origin. Filled with practical, relevant, and usable information, Leading Across Differences includes a wealth of illustrative examples for learning what it takes to lead a wide-range and diverse group of constituents. This Facilitator's Guide provides information on how to create and facilitate a session based on the accompanying Casebook. It also includes group debriefing suggestions as well as additional exercises intended for groups. Several chapters provide practical advice from practitioners about the elements of successful facilitation and session management. Praise for Leading Across Differences "Grounded in sound academic science, yet the cases will engage even the most skeptical corporate members who may question the practical value of intercultural training." --Peter W. Dorfman, Ph.D., Bank of America Distinguished Professor, College of Business, Department of Management, New Mexico State University "The value of the casebook for diversity educators is enhanced by a facilitator's guide and an instructor's guide." --David A. Kravitz, program chair, GDO Division, Academy of Management, professor and management area chair, School of Management, George Mason University

Leading Across Differences Facilitator's Guide Set

Jossey-Bass

Introduction 1 PART ONE Planning and Running a Session 3 The Advice Chapters 3 Exercises 4 Learning Outcomes 7 Overview of Case Format 10 Selecting a Case 11 Assigning Additional Reading 11 Creating a Session Agenda 13 Facilitation Tips 17 PART TWO Advice Chapters 21 Chapter 1: Handling Difficult Conversations in the Classroom by Terrell L. Strayhorn 27 Chapter 2: Teaching Inclusion by Example and Experience: Creating an Inclusive Learning Environment by Bernardo M.Ferdman 37 Chapter 3: Building Safe Learning Environments by Laurien Alexandre 51 Chapter 4: Using Film to Illustrate Different Perspectives by Clemson Turregano and Belinda B. McFeeters 63 Chapter 5: Assessing Leadership Across Differences Sessions by Emily Hoole 73 PART THREE Individual Exercises 83 Exercise 1: Mapping Your Social Identities 85 Exercise 2: Your Experience with Triggers 95 Exercise 3: Identifying Faultlines 101 Exercise 4: Cultural Values 105 Exercise 5: Approaches to Difference 109 Exercise 6: Cultural Intelligence (CQ) 115 Exercise 7: Your Leadership Practices 119 Exercise 8: Examining Your Leadership Networks 125 Exercise 9: Taking a New Perspective 131 PART FOUR Group and Paired Exercises 137 Exercise 1: Seeking Another Perspective on Social Identity 139 Exercise 2: Your Experience with Triggers 143 Exercise 3: Identifying Faultlines 145 Exercise 4: Cultural Values 147 Exercise 5: Approaches to Difference 149 Exercise 6: Cultural Intelligence (CQ) 153 Exercise 7: Your Leadership Practices 159 Exercise 8: Examining Leadership Networks 161 Exercise 9: Exploring Mental Models of Leadership 165 Exercise 10: Using Film in the Classroom to Illustrate Difference 167 Resources 169 References 179 About the Contributors 185 About the Editors 187

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