A critical component in the provision of human services is the effective supervision of staff performance. In essence, supervisors in human service agencies are responsible for the work performance of the staff they supervise, with subsequent responsibility for the services staff provide to clients. It is the purpose of this text to describe and critically review organizational behavior management research and application as it pertains to the supervision of staff performance in human service settings. Over 120 applied research investigations are discussed that have evaluated methods of improving staff work performance in a variety of human service agencies. The developing technology is discussed, with special emphasis on those supervisory procedures that have been successfully used to resolve noted problems with staff performance as well as on current shortcomings of existing procedures. A portion of the research to be discussed in the following chapters is based on the authors own investigations in the management area and those of their colleagues. In light of the focus of organizational behavior management on developing supervisory strategies for improving staff work performance, and on applied research to demonstrate the effectiveness of the procedures, the information to be discussed in this text should be of particular relevance for two major audiences. One primary audience is supervisors (and aspiring supervisors) in the human services sector. The second audience is current and future researchers in the management field.

Staff Management in Human Services: Behavioral Research and Application

Politics & Social Sciences

Dennis H. Reid

Marsha B. Parsons

Carolyn W. Green

Social Sciences

Charles C. Thomas Pub Ltd

This guidebook will show how supervisors can ensure support staff to deliver quality services for people with disabilities whose quality of life is heavily dependent on how well those services are provided. Supervisors must ensure staff receive necessary training in their job duties, are actively supported to stay motivated to work proficiently and, at times, effectively assisted to improve their work performance. Supervisors have to overcome many challenges to fulfill these critical duties, often involving frequent changes in their staff work force and varying or limited resources. Complicating the job of staff supervisors is a lack of formal training necessary to perform their supervisory duties effectively. When supervisors do receive training in how to supervise staff work performance, the training is not always very useful. The training is frequently too general to equip supervisors with knowledge and skills to affect staff work performance on a routine basis. The training also is commonly based on unproven means of promoting quality staff performance, stemming from current fads or ideology that has little if any hard evidence to support the training content. Over the last five decades, a technology for supervising staff work performance in the human services has been evolving, derived from applied research conducted in many human service agencies. However, most supervisors have not had opportunities to become aware of these evidence-based means of fulfilling their supervisory duties. The purpose of The Supervisor's Guidebook is to describe the existing evidence-based approach to supervision. Description of the approach is supplemented with practical suggestions based on our combined experience encompassing over 100 years of supervising staff performance in the human services. The intent is to provide supervisors with detailed information about tried and tested means of promoting diligent and proficient staff performance and to do so in a way that maximizes staff enjoyment with their work.

The Supervisor’s Guidebook: Evidence-Based Strategies for Promoting Work Quality and Enjoyment Among Human Service Staff

Business & Money

Management & Leadership

This book presents practical strategies for motivating human service staff. Staff motivation is presented as a two-fold process for supervisors: (1) ensuring staff work proficiently and diligently and, (2) ensuring staff enjoy their work. Based on the authors' combined 65 years of supervisory experience and three decades of applied research on working with staff in human service agencies, tried and tested means of motivating staff are presented. Specific topics covered include efficient an enjoyable ways of training work skills to staff, making the overall work environment enjoyable for staff, how to monitor staff performance in ways that staff actually look forward to, pleasant and effetive strategies for supporting desirable work performance, quick and acceptable ways to improve inadequate staff performance, and self-motivational techniques for supervisors to maintain their own work efforts and enjoyment. A special feature of the book is a summary of what over 1,000 working supervisors have reported to be the best ways to motivate staff (and what supervisory practices impede staff work diligence and enjoyment). Selected background readings are also provided to support the content of each chapter.

Motivating human service staff: Supervisory strategies for maximizing work effort and work enjoyment

Habilitative Management Consultants, Inc.

Supervisors of direct support staff have a critical and often demanding job in human service agencies. This guidebook describes in practical terms what supervisors can do day-to-day to perform their duties successfully and promote quality staff performance. Relying on their 60+ years of combined supervisory experience and over 100 published articles on providing support for people with disabilities, the authors provide tried and tested means for training, supervising, and motivating direct support staff. Chapter contents include a step-by-step evidenced-based protocol for fulfilling typical supervisory duties, straightforward strategies for ensuring job expectations are very clear for staff, performance- and competency-based procedures for training staff in necessary work skills, monitoring work activities in ways acceptable to staff, how to actively support quality work, how to correct problematic performance, and ways to enhance work enjoyment to promote staff motivation. Special features include 92 highlighted bullets of critical information for supevisors, common supervisory actions to avoid that impede staff work proficiency and motivation, succinct chapter summaries of key points for successful supervision, and over 300 references to selected readings providing research-based evidence and background for chapter topics.

The Supervisor's Guidebook: Evidence-Based Strategies for Promoting Work Quality and Enjoyment among Human Service Staff

With the third edition of PBSTC, you will get the loose-leaf curriculum in a durable, easy-to-use box, which also includes a CD of the PowerPoint slides and one copy of the Trainee Resource Guide. 
The 3rd edition of the Positive Behavior Support Training Curriculum (PBSTC) teaches direct support staff and supervisors the principles of positive behavior support to use in interacting with people with intellectual disability. This curriculum, originally published in 2004, has been successfully implemented by service providers and agencies across the country and abroad. 
Positive behavior support strategies are known to work in dealing with challenging behavior and the PBSTC contains strategies that create a respectful client-staff environment. The PBSTC contains 25 training modules, 9 of which are designed for supervisors only. Each module addresses a key set of skills in positive behavior support, and the supervisors' modules also train supervisors to be effective managers. Each module consists of a Module Summary Sheet, Presentation Outline, Activity Sheets for trainee use during training, and Skills Checks to use to ensure trainees demonstrate mastery of the content. 
Because the curriculum is competency-based, trainees are required to demonstrate mastery of the skills acquired after the completion of each module, with the help of quizzes, role plays, and other activities. In addition, following the classroom training, approximately 45 minutes is required with each trainee in the his or her routine work setting in order for the trainer to assess on-the-job mastery of the skills. 
Customized train-the-trainer and direct support staff training workshops are available from Author Dennis H. Reid. 
How the Third Edition of PBSTC Differs From Previous Editions 
Curriculum has been updated to clarify key points in understanding and implementing positive behavior supports. 
New content has been added to reflect recent research and changes in currently accepted positive behavior support practice. These changes are reflected largely in 3 new modules: The role of setting events The importance of meaningful and integrated day supports in conjunction with PBS best practices and recent changes in regulations and funding The application of naturalistic teaching to typical community environments 
Several modules in earlier editions have been deleted, reduced in length, and/or combined with other modules: the module on shaping and chaining was deleted on the basis of feedback on training; and the two previous modules on problem solving were combined into one. 
Most modules have been refined and/or updated based on training feedback, including simplifying instructions to trainers and clarifying specific content points. References and examples were also updated, with up-to-date technology references and more emphasis on cultural diversity. 
Supervisor and direct support editions are included in one efficient curriculum. Contains a wide selection of activities to facilitate working with people with varying degrees of intellectual disability. 
Simple trainee activities make learning easier for staff. 
The curriculum can be taught in only two-and-a-half days of classroom. training for direct support staff and three-and-a-half days for supervisors. 
The loose-leaf curriculum is provided in an easy-to-use box, along with one copy of the Trainee Resource Guide and a CD of the PowerPoint slides.

Positive Behavior Support Training Curriculum (Third Edition)

Health, Fitness & Dieting

David A. Rotholz

Psychology & Counseling

American Association on Intellectual and Developmental Disabilities

Positive Behavior Support Training Guide (Third Edition)

The effectiveness of support plans for challenging behavior among people who have severe disabilities is heavily dependent on how those plans are carried out by direct service staff. This book describes an evidence-based, step-by-step approach for ensuring support plans are carried out appropriately. Tried and tested strategies based on behavior analytic research and application within typical human service agencies are provided for promoting successful implementation of support plans by front-line staff. Chapter contents include: an outcome management approach for working with staff to ensure follow through with behavior plans, promoting environments that reduce the likelihood of problem behavior, essential components of behavior plans, effectively training staff in support plan procedures, monitoring plan implementation in ways acceptable to staff, maintaining implementation proficiency by staff, and correcting problems with implementation. Special highlights of the book include how to obtain staff buy-in for behavior support plans, preparing support plans to facilitate staff follow through, special emphasis on adults with severe disabilities, how to reduce time to train staff to implement plans, practical means for helping staff teach functional skills to replace problem behavior, and key summary points following each chapter.

Working with Staff to Overcome Challenging Behavior Among People Who Have Severe Disabilities: A Guide for Getting Support Plans Carried Out

Training Staff to Teach People with Severe Disabilities

Sloan Educational Publishing

DESCRIPTION AND BACKGROUND
 The Supervisor Training Curriculum trains current and prospective supervisors in evidence-based strategies of supervising and motivating staff working with people with intellectual disabilities. Based on three decades of applied research, each management strategy presented herein has been tested and known to work in human service settings. The Curriculum follows a performance and competency-based format, requiring trainees to demonstrate knowledge acquired through role plays and other classroom activities as well as on-the-job demonstration of skills. 
 NEED FOR THE SUPERVISOR TRAINING CURRICULUM
 Most supervisors in the human service setting did not expect to be in a managerial role and are not formally trained to be managers. However, supervisors, especially in the direct support field where is a high turnover rate, have a significant effect on the quality of work performance among staff and the quality of services ultimately delivered to people with intellectual disabilities. There is currently no training curriculum available for supervisors in these areas despite the topic being so relevant in human service settings. 
 WHAT'S IN THE SUPERVISOR TRAINING CURRICULUM
 The Supervisor Curriculum consists of: (1) A link to a PowerPoint Trainer's slides, downloadable to your computer (2) Perfect bound training Curriculum, including visual aides to guide training; an introduction sheet to each training module identifying skills to be taught; activity sheets and competency checks including quizzes, in-class activities, and materials for role plays and on-the-job checks; (3) Perfect bound Trainee Resource Guide for reference and note taking. Users purchase as many Trainee Resource Guides as the number of trainees. 
 FEATURES AND BENEFITS
 The Supervisor Training Curriculum is a unique curriculum that breaks down the role of supervision in human service settings into understandable and manageable goals and duties for new managers. Since the Curriculum is tested, there is evidence to show that when the Curriculum is implemented accurately, staff in human service settings finds work more enjoyable. 
 -Presents a 'right out-of-the-box' curriculum with PowerPoint slides, trainer's instructions, and activities and quizzes, all designed to train managers in essential supervisory skills Accompanying Trainee Resource Guide presents lessons learned in each module and helps reinforce the knowledge and skills acquired during the training Consists of 11 training modules total on how to be an effective supervisor Presents supervision strategies that have a research base and are known to enhance work quality and motivate staff performance Systematic approach to training and user-friendly presentation of material makes content easier to grasp Training format is user friendly and fosters ample interaction via team activities Training content and visual aides allow trainer to discuss key supervisory strategies and demonstrate knowledge via role plays and on-the-job shadows Enjoyable content and format helps train effective supervisors, enhance work enjoyment, and ultimately provide the best supports and services to people with intellectual disabilities

The Supervisor Training Curriculum for Developmental Disability Organizations - Evidence-Based Ways to Promote Work Quality and Enjoyment Among Support Staff

Medical Books

Carolyn W. Greene

Medicine

The Supervisor Training Curriculum trains current and prospective supervisors in evidence-based strategies of supervising and motivating staff working with people with intellectual disabilities. Based on three decades of applied research, each management strategy presented herein has been tested and known to work in human service settings. The Curriculum follows a performance and competency-based format, requiring trainees to demonstrate knowledge acquired through role plays and other classroom activities as well as on-the-job demonstration of skills.
Since 1876, the American Association on Intellectual and Developmental Disabilities (AAIDD) has been providing worldwide leadership in the field of disabilities. AAIDD is the oldest and largest interdisciplinary organization of professionals and citizens concerned about intellectual and developmental disabilities.
AAIDD publishes books for professionals in developmental disability in the areas of:
-Supported living -Definition of intellectual disability -Disability funding -Positive behavior support -Palliative care -Quality of life -Health

Trainee Guide - The Supervisor Training Curriculum for Developmental Disability Organizations Evidence-Based Ways to Promote Work Quality and Enjoyment Among Support Staff

American Association On Intellectual And Developmental Disability

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Books by Marsha B. Parsons