Now updated to ISO 9001:2008!
 This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization. The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001:2008. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement. This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education.

Correct!, Prevent!, Improve!: Driving Improvement Through Problem Solving and Corrective and Preventive Action

Business & Money

Roberts, Kathy

Ketola, Jeanne

Business Culture

Asq Pr

This concise guide to the year 2000 revisions to ISO 9000 provides readers with all the information they need to make a successful transition from the 1994 version. If your organization is currently registered or plans to be registered in the next few years, this book is a must-read. Inside you'll find information on: How to plan the transition from the 1994 version to the 2000 version, ISO 9001:2000's new process management approach, the differences between ISO 9001:1994 and ISO 9001:2000, ISO 9001:2000's new requirements, answers to commonly asked questions, and much more.

ISO 9000:2000 In a Nutshell: A Concise Guide to the Revisions

Management & Leadership

Paton Pr

This best-selling guide to the year 2000 revisions to ISO 9000 has been completely updated for the release of the final version of ISO 9000. It provides readers with all the information they need to make a successful transition from the 1994 version. If your organization is currently registered or plans to be registered in the next few years, this book is a must-read. Inside you'll find information on: How to plan the transition from the 1994 version to the 2000 version, ISO 9001:2000's new process management approach, the differences between ISO 9001:1994 and ISO 9001:2000, ISO 9001:2000's new requirements, answers to commonly asked questions, and much more.

ISO 9000:2000 In a Nutshell, Second Edition

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Books by Ketola, Jeanne