<p>The language of the call center comes from many fields including telecommunications, engineering, and computer programming. <i>The Call Center Dictionary</i> not only explains what a particular technology is, but also how it can help improve relationships with customers.</p>

The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations

Madeline Bodin

Keith Dawson

Reference

CMP Books

See the best price to sell, buy, or rent books by Keith Dawson. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Keith Dawson

See the best price to sell, buy, or rent books by Keith Dawson. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations