<p>This edition provides coverage of the full cycle of building a service business from concept formation through implementation. The first section of the book focuses on the important elements of constructing a business strategy. Section two details how to successfully implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the everyday tools that managers critically need are provided in the last section of the book.</p>

Successful Service Operations Management: With Infotrac

Richard D. Metters

Kathryn H. King-Metters

South-Western, Div of Thomson Learning

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Books by Kathryn H. King-Metters

See the best price to sell, buy, or rent books by Kathryn H. King-Metters. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Successful Service Operations Management: With Infotrac