A business may be local, but its standards must be international as world class competitors move in. This guide to efficient use of management and technical resources emphasizes applied strategy over theory in its explanations of how to compete and plan for the 21st century. Annotation copyright Book News, Inc. Portland, Or.

Management 2000: The Practical Guide to World Class Competition (Vnr Management 2000)

Business & Money

Frigon, Normand L.

Jackson, Harry K.

Management & Leadership

Van Nostrand-Reinhold

Repeat business. It's the core of a thriving business. But how do you create loyal customers in a competitive global market where products are often obsolete two years from conception? Listen to the voice of your customers, says Jack ReVelle, and build your entire infrastructure around responding to that voice. The secret? The Integrated Product and Process Development (IPPD), a cross-functional approach that integrates customer feedback at every juncture. Using this process you will: reduce cycle time from concept to delivery, reduce costs for developing and producing products and services, minimize design changes after design release, and improve quality of products and services, as measured by customer satisfaction. IPPD enables you to turn products over faster, retiring them at optimum profitability so you can then replace them with newer offerings that are even more responsive to your customers' demands.

From Concept to Customer: The Practical Guide to Integrated Product and Process Development, and Buiness Process Reengineering

ReVelle, Jack B.

John Wiley&Sons, Inc.

"Enterprise Excellence" refers to drawing upon a variety of tools beyond Six Sigma to improve a business. Taking a holistic view of product and process improvement, here is a step-by-step guide to deploying Enterprise Excellence in an organization and integrating the methodologies and tools for business process improvement. This innovative approach covers all aspects of EE and provides practical applications appropriate for multiple levels within an organization. Its lessons apply to a broad range of readers, from graduate students in engineering to entrepreneurs in small businesses, from management to workshops and seminars to front line supervisors.

Enterprise Excellence: A Practical Guide to World Class Competition

wiley

The old business process paradigms wrought by the Industrial Revolution are no longer tenable. TQM, continuous improvement, and other "revolutionary" new models that have arisen to take their place over the past several decades have proven to be stopgap measures at best. Yet, one undeniable truth has emerged from all these noble experiments: to survive in today's global marketplace, a company must perform like a world class competitor. Survival in the new world business order requires a clear understanding of changing customer needs coupled with the ability to translate those needs quickly and efficiently into products or services. Achieving the Competitive Edge--a comprehensive guide for businesses large and small--offers a coherent, well-structured approach to becoming a world class competitor. Developed by the authors during their many years as consultants to industry and government, the approach draws upon the best ideas and methodologies from a variety of business process/management models and fuses them into a set of easy-to-implement practical procedures. Short on theory and long on hands-on guidance, Achieving the Competitive Edge introduces managers and engineers to the best management tools currently used in industry. The authors carefully analyze each tool in light of today's volatile global business environment and show you how to apply it successfully to solve day-to-day problems. Since the emphasis throughout the book is on strengthening the company from the inside, Harry K. Jackson, Jr., and Normand L. Frigon devote considerable attention to a wide range of tools for analyzing and improving quality and competitiveness. The authors impart a working understanding of tools and concepts through the device of an extended real-world example. Drawn from the authors' own files, this case study provides a unique opportunity to see concepts, techniques, and tools in action, and to assess the advantages and disadvantages of each. More than 90 easy-to-read charts and tables help you absorb the theory and develop a feel for the techniques. In today's global marketplace, every company must think and perform like a world class competitor. Achieving the Competitive Edge helps you make world class performance a reality in your organization. Advance Praise for Achieving the Competitive Edge. "Achieving the Competitive Edge is an outstanding reference source for ensuring continuous measurable improvement and the ability to compete in today's business environment."-- William O. Grimes, Senior Member, Technical Staff, Texas Instruments, Inc. "As someone with the responsibility to operate a business on a daily basis, I appreciate the direct, commonsense approach and business language of this book. One of the distinct strengths is that I can actually use it directly in the operation of my business. The authors understand my management and quality needs and provide a guide on how to do it.The first book of its type that recommends a specific approach to planning, then guides me through the implementation of the planning process business." --Thomas G. Dacus, Vice President, Scitronix. "Achieving the Competitive Edge: A Practical Guide to World Class Competition is easy to understand and free of jargon. It provides a much needed, step-by-step guide to essential elements required in any business strategy for the '90s and beyond. If your business competes in the world marketplace, Jackson and Frigon's book is required reading."-- Paul A. Baltes, Director, Engineering Professional Development, University of Arizona. "In Achieving the Competitive Edge the authors have compiled a valuable source of work of the tools managers and workers must be able to employ to make their companies competitive in the new global economy. It presents a good, clear explanation of how quality process and management tools are used."-- Philip L. McIndoo, Senior Vice President, The Mitre Corporation.

Achieving the Competitive Edge: A Practical Guide to World Class Competition

An outstanding practical guide to capacity management --a detailed blueprint for organizational excellence and maximum customer satisfaction. Being competitive in today's marketplace means understanding the customer's expectations and providing products and services on target --the first time, every time. This book shows how to use the knowledge and skills of capacity management to do just that, with a systematic presentation of the principles and tools needed to manage resources and operational capacity effectively. Beginning with techniques for hearing and answering the "voice of the customer," the book explores the essentials of capacity planning, from work flows and scheduling to cost estimating and budgeting. Next is an in-depth examination of resource management --how to make the most of materials and supplies, facilities and equipment, operations layout design, and more --plus a complete methodology for process capacity planning and control. Finally, all of these elements are combined in an integrated model for optimizing the performance of the organization. Written to guide managers and production staff through the capacity planning and management process on a day-to-day basis, this book is an invaluable aid in transforming theory into real-world results.

Fulfilling Customer Needs: A Practical Guide to Capacity Management

Leaders aren't born; they're made. And this short, bracing guide presents the most direct route to leadership for anyone who wants to achieve or maintain it. Refreshingly free of hype, it succinctly identifies the principles, skills, and traits needed to lead and then provides a structured, practical model to follow.

The Leader: Developing the Skills & Personal Qualities You Need to Lead Effectively

Amacom Books

This is an outstanding, commonsense, practical guide for anyone wanting to be an effective leader. The book uses a concrete approach to developing leadership plans for anyone in business, government, or community leadership positions. The book includes a personal self-assessment test and leadership plan to move ahead. This is an indespenable guide for anyone in a management or leadership position.

M.A.F. Publishing

See the best price to sell, buy, or rent books by Jackson, Harry K.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Jackson, Harry K.

See the best price to sell, buy, or rent books by Jackson, Harry K.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Management 2000: The Practical Guide to World Class Competition (Vnr Management 2000)

From Concept to Customer: The Practical Guide to Integrated Product and Process Development, and Buiness Process Reengineering

Enterprise Excellence: A Practical Guide to World Class Competition

Achieving the Competitive Edge: A Practical Guide to World Class Competition

Fulfilling Customer Needs: A Practical Guide to Capacity Management

The Leader: Developing the Skills & Personal Qualities You Need to Lead Effectively

The Leader: Developing the Skills & Personal Qualities You Need to Lead Effectively