Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

Be Our Guest: Perfecting the Art of Customer Service

Business & Money

Kinni, Theodore

Institute, The Disney

Industries

Tantor Audio

See the best price to sell, buy, or rent books by Institute, The Disney. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Institute, The Disney

See the best price to sell, buy, or rent books by Institute, The Disney. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Be Our Guest: Perfecting the Art of Customer Service