* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future. - Well-respected international contributor team of academics and practitioners. - Covers a diverse range of quality issues and theories in the context of the heritage attractions - Quality as a tool for success

Quality Issues in Heritage Visitor Attractions Tutor Resource Pack

Yeoman, Ian

Drummond, Siobhan

Sports & Outdoors

Butterworth-Heinemann

Tells how to choose video equipment, discusses VCRs, camcorders, and home theater, and tells how to create one's own videos

Video Made Easy: How to Use & Enjoy Your Home Video Equipment

Arts & Photography

Endrijonas, Janet

Magnuson, Brian

Photography & Video

Triumph Books

See the best price to sell, buy, or rent books by Drummond, Siobhan. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Drummond, Siobhan