<p>• Covers all Foundation Exam Content • Contains Official Sample Exams • Contains Official Glossary of terms • Great fold-flat format for class training • Processes explained separately to support post exam implementation • 230 pages means fantastic value for money This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. The book also contains official ITIL diagrams and Glossary of terms which are fully licenced by the British Government. Great ‘fold flat’ binding makes it ideal for all training courses!</p>

ITIL V3 Foundation Exam: The Study Guide

Business & Money

Tjassing, Ruby

de Jong, Arjen

Kolthof, Axel

Pieper, Mike

Education & Reference

Van Haren Pub

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

Van Bon, Jan

Van Der Veen, Annelies

Van Haren Publishing

See the best price to sell, buy, or rent books by de Jong, Arjen. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by de Jong, Arjen