This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the “big picture” behind Total Quality Management as well as its individual elements, and readily applies theories and principles to the real world today. Organized into two part: quality management's philosophy and concepts; and tools and techniques. Examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more. For anyone interested in learning more about quality management.

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)

Business & Money

Goetsch, David L.

Davis, Stanley B.

David, Stanley B.

Management & Leadership

PRENTICE/HALL

This direct, straightforward book provides readers with material that focuses on making the theories and principles of total quality practical and useful. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books. Practitioners in a corporate setting will find it a valuable guide in helping them understand and implement total quality. Topics which are covered include Quality and Global Competitiveness, Strategic Management: Planning and Execution, Quality Management and Ethics, and Communication and Interpersonal Relations. For settings in which people want to learn to be effective agents of the total quality approach, or are attempting to implement total quality.

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition)

This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it covers all of the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. Covering all topics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

Pearson College Div

Interest in ISO 9000 certification is gaining momentum worldwide as organizations that compete in the global marketplace seek to achieve consistent peak performance, world-class quality, and continual improvement of their processes, products, and management systems. This practical teaching resource/how-to guide provides a step-by-step model for understanding the ISO 9000 family of standards and implementing the ISO 9001 standard in a total quality environment.

Understanding and Implementing ISO 9000 and ISO Standards

See the best price to sell, buy, or rent books by Davis, Stanley B.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Davis, Stanley B.

See the best price to sell, buy, or rent books by Davis, Stanley B.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition)

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

Understanding and Implementing ISO 9000 and ISO Standards