<p>Combines the Quality Revolution theories of such business leaders as W. Edwards Deming, Philip Crosby, and Armand Feigenbaum, to report on how American companies need to evolve in order to compete</p>

Quality or Else: The Revolution in World Business

Dobyns, Lloyd

Crawford-Mason, Clare

Business & Money

Mariner Books

<p>A companion to the PBS documentary, Good News...How Hospitals Heal Themselves, The Nun and the Bureacrat...reports the transformational changes of management and clinical care delivery achieved by two large hospital systems. The results were significant reductions in death and suffering, medication errors and hospital-acquired infections, waste, and expense and improvements in quality of care and working conditions for healthcare professionals. Forty hospitals cooperating in the Pittsburgh Regional Healthcare Initiative and 20 hospitals of the SSM Health Care system in St. Louis adopted Toyota principles and related quality management ideas of W. Edwards Deming to practice continual improvement toward perfect patient care. More information is available at www.managementwisdom.com.</p>

The Nun and the Bureaucrat: How They Found an Unlikely Cure for America's Sick Hospitals

Humor & Entertainment

Savary, Louis M.

Puzzles & Games

CC-M Productions, Inc.

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Books by Crawford-Mason, Clare