There are many common situations that leave a nursing home at risk for a lawsuit: falls, skin issues, and family relations, just to name a few. Reduce Lawsuit Risk: A QAPI Approach for Long-Term Care will take a deep dive into implementing Quality Assurance and Performance Improvement (QAPI) processes to help reduce situations like these and lower your chances of litigation. This book explains QAPI best practices for gathering data to conduct a root cause analysis of any situation. It also shows you how to take the developments of a compliance committee meeting and effectively implement QAPI procedures.
In addition, this manual provides training resources for staff educators to ensure that all nursing staff know how to assess and resolve an impending or existing lawsuit situation.
 This book provides:
 - An overview of QAPI and effective methods to implement it throughout a facility in order to reduce lawsuit situations - Analyses of the main areas where long-term care facilities are at risk for a lawsuit - Information on how to assess and resolve a potential lawsuit situation - Staff education resources and training tools
 Table of Contents:
 Introduction Foreword Chapter 1: Attorney-Client Privilege Chapter 2: QAPI: A Great Defense Tool Chapter 3: Alternative Dispute Resolution Chapter 4: Limited Liability Company Chapter 5: Vetting the Vendor Chapter 6: Risk Indicators Chapter 7: Documentation: Avoiding the Pitfalls Chapter 8: The Incident Report Chapter 9: The Family: Adversary or Advocate Chapter 10: Saying You Are Sorry Chapter 11: Waivers Chapter 12: Competencies Chapter 13: Whistleblowers References

Reduce Lawsuit Risk: A QAPI Approach for Long-Term Care

Medical Books

HCPro a division of BLR

Carol Marshall MA

Nursing

HCPro, a division of BLR

Save nursing home staff time and improve the documentation accuracy of every department in your long-term care facility.100 Essential Forms for Long-Term Care provides convenient access to a compilation of essential long-term care forms that offer easy-to-understand descriptions of implementation processes and timing, and can be used as-is or customized to meet the particular needs of nursing home staff.
The updated content found in this new edition will help long-term care facilities stay compliant with recent regulatory changes and ensure quality resident care is always provided. This valuable resource contains 100 of the most commonly utilized forms in long-term care facilities, including:
 - Clinical assessment forms - Survey readiness assessments - Documentation forms - MDS tools - Regulatory forms - Accountability reports - Quality Assessment and Performance Improvement (QAPI) forms
This comprehensive book will help long-term care providers:
 - Gain immediate access to the most essential, commonly used long-term care forms - Enhance the efficiency of staff procedures - Improve documentation accuracy - Address documentation needs and concerns for every department
Table of Contents:
Section 1: Audit Forms Section 2: Documentation Forms Section 3: Accountability Reports Section 4: Regulatory Forms Section 5: Performance Improvement Forms Section 6: Credentialing Forms Section 7: Financial Forms

100 Essential Forms for Long-term Care

Kate Brewer PT MBA GCS RAC-CT

Julie Ann Kemman BBA

Heather Stewart RHIT

How satisfied are your residents? One satisfied resident could equal thousands of dollars of income for your facility.
If one resident has a positive and pleasant experience in your care, what could that mean for your business? They'll tell their families and their families will tell their loved ones and friends. Plus, your facility's care is in the spotlight more than ever with the implementation of the five-star rating system.
So isn't it worth a few extra steps to ensure that your residents are happy and well taken care of? The importance of good customer service is often taken for granted. We say we strive for it and that it is important but what actions do we take to ensure it?
Take action and boost your facility's reputation in the community with Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care, an HCPro book and CD-ROM designed to cultivate strong customer service skills in your long-term care nurses, frontline staff, and any other staff member who interacts with residents and families.
Satisfied residents and families results in:
- A decreased chance of a lawsuit - Positive word of mouth marketing which leads to increased revenue - Improved working relationships with residents, families, staff, and the media
Add a dash of humor to your day
Author Carol Marshall, MA, offers a fun, innovative approach to learning that just can't be compared. Her quirky titles and humorous commentary give a fresh and enjoyable approach to customer service in the long-term care environment.
Provide five-star customer service, and put your resident's needs first.
Satisfied Customers Seldom Sue breaks down the logic behind the newly released five-star rating system. The industry is still reeling from this new, publicized rating of nursing home care. With this essential resource you'll understand the five-star nursing rating system and what it means to you and the public. This timely and trustworthy training manual helps you make sense of it all.
At more than 250 pages, this all in one resource gives you:
- An entire chapter devoted to the five-star nursing home compare process. - A breakdown of the relationship between interviewing skills and the MDS 3.0 with a strong emphasis of how customer service relates to the new assessment system. - The ultimate all in one customer service resource that can be used and understood by everyone in the facility from CNAs to the laundry staff. - Instant access to everything you need to conduct training. Customize PowerPoint presentations, inservices, and templates to meet the unique needs of your organization.
Bonus CD-ROM included
The companion CD-ROM contains helpful tools and supplements that make training easy:
- Easy-to-use PowerPoint presentations to accompany Chapter 4 and Chapter 6. These presentations provide a hands on and interactive approach to learning. - Eleven ready-to-use inservices that help you save time. It's easy to teach and evaluate your staff in providing good, quality customer service, when you have inservices that cover: Service, Honesty, Attitude, Respect, Business cards, Appearance, Putting family first, Resident needs, Establishing rapport, Giving customers what they want, Interdependency - A 16-page handbook called the Resident and Family Handbook. It explains everything from the Medicare and Medicaid admission process to providing an explanation of each staff member's role in the facility. Facilities can provide this handbook to new families and residents as part of a welcome kit to help ease the transition.

Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care

HCPRO

HCPro

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Books by Carol Marshall MA