A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... 
 People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. 
 People Skills will show you
 * How to get your needs met using simple assertion techniques
 * How body language often speaks louder than words
 * How to use silence as a valuable communication tool
 * How to de-escalate family disputes, lovers' quarrels, and other heated arguments 
 Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts (Spectrum Book)

Business & Money

Bolton, R.

Bolton, Robert H.

Business Development & Entrepreneurship

PRENTICE/HALL

See the best price to sell, buy, or rent books by Bolton, Robert H.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Bolton, Robert H.

See the best price to sell, buy, or rent books by Bolton, Robert H.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts (Spectrum Book)