Raving Fans: A Revolutionary Approach to Customer Service

Note: This is an Audiobook (Audio CD) and does not include actual book. Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Business & Money

Blanchard, Kenneth

BOWLES, SHELDON

Adamson, Rick

Borges, Kate

Mollard, John

Management & Leadership

Random House Audio |

Imagine being able to consume 250,000 calories daily without gaining weight. If you had the metabolism of a shrew you could! Through fascinating examples, Why Geese Don't Get Obese discusses the mechanisms humans (and other creatures too) have evolved to gauge their need for food, gather water, respirate, regulate temperature, respond to stressful situations, and much, much more.

Why Geese Don't Get Obese (And We Do)

Science & Math

Widmaier, Eric

Biological Sciences

Listen & Live Audio

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Books by Adamson, Rick