As we begin this millennium, the ISO 9000 family of quality management system standards has been updated to reflect a more modern understanding of quality. Originally the ISO 9000 standards were thought to be primarily a technical discipline. Today, an increasing interest in these quality standards by more non-traditional organizations has created the need to revise ISO 9000 to ensure that the needs of users around the world are met. ISO 9000:2000 represents the first major revision to the quality standards since its initial issue. Written by individuals that actually contributed to the development of the revisions, ISO 9001:2000 Explained, Second Edition is the perfect companion to the new standard. Featuring the exact text of the ANSI/ISO/ASQ Q9001-2000 standard, it will help clarify the changes in presentation, terminology, format, and requirements to quality professionals in any industry.

Iso 9001: 2000 Explained

Cianfrani, Charles A.

Tsiakals, Joseph J.

West, Jack E.

Business & Money

Asq Pr

West, John E.

In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Banks, call centers, automobile towing shops and photo labs are just a few of the service business examples mentioned in this guide. Authors West and Cianfrani share their clues from years of investigation to help you solve your ISO 9001:2000 case in a snap. West and Cianfrani recommend this book for individuals who want practical tips on how to implement and maintain compliance efficiently. Authors West and Cianfrani make special effort to avoid the manufacturing language that has permeated ISO dialog in the past to make Cracking the Case of ISO 9001:2000 for Service a friendly pocket guide. While the requirements of the standard are the same for any industry, this book explains how the nuances of applying the standard are different in the service industries.

Cracking the Case of ISO 9001:2000 for Service

West, Jack

Management & Leadership

This book is intended to help individuals involved in managing and conducting audits to ISO 9001:2000. It focuses on auditing as a management process as well as a key driver of continual improvement within an organization. An excellent resource for internal auditors, it's perfect for novice auditors or those who need a refresher on the fundamentals of auditing. This book can be used as a guide to establishing a new audit program or updating one that has been operational for some time. The authors participated in integrating the process approach into ISO 9001:2000 and thoroughly understand its implications for auditing a QMS. 
The three main areas of focus in this book include the basics of process-based auditing, the requirements for establishing and managing an internal quality auditing process, and conducting audits. One of its best features is the section on auditing worksheets, forms, checklists, and questions. Included are useful and adaptable examples from every aspect of auditing such as: developing an audit schedule, planning an audit, writing findings, documenting positive and best practices, writing an audit report, and requesting corrective action. The book contains a comprehensive list of questions that auditors can use when conducting quality audits and features this information on the accompanying CD-ROM.

How to Audit the Process-Based Qms

Arter, Dennis R.

Accounting

Best-selling authors, Cianfrani and West, offer an overview of the principles behind quality management systems (QMS) and the issues most organizations face today while trying to successfully implement them. Many organizations struggle with tracing their improvements back to the QMS. This book discusses how to successfully implement an effective QMS by engaging top management, focusing on the customer, embracing the continual improvement process, and changing your thinking on corrective and preventive action along with the way you audit. Implementing an effective QMS includes methods for self-assessment that show what successes can be traced back to the organizations processes and operations. Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.

Unlocking The Power Of Your Quality Management System: Keys To Performance Improvement

This book is intended to help those involved in managing and conducting audits to ISO 9001:2008. It can be used as a guide to establishing a new audit program or for revitalizing one that has been operational for some time. It focuses on achieving an audit program that produces value-adding results for the organization. Arter, Cianfrani, and West, experts in both ISO 9001 and auditing, believe that the art and science of auditing quality management systems that have been designed and implemented following the process approach (the foundation of ISO 9001:2008) is more challenging and interesting than auditing discrete elements to determine whether documented procedures and records exist. Auditing a process-based QMS, or even small elements of such a system, requires auditors to understand and integrate into an audit all aspects of organizational activities, from high-level planning through ensuring that customers are satisfied. The role of auditing is evolving, and the skills and competence required to do it well also must evolve. The contents of this book will help auditors understand their role in the organization and discharge their auditing duties in a way that is challenging to them and contributes to the success of the organization.

How to Audit the Process-Based QMS

Education & Reference

This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers. It provides a simplified explanation of the clauses of ISO 9001:2015, including+G429: G439: What's required Why to do it Implementation tips Questions to ask to assess conformity Also included are included descriptions of 14 quality tools that may be helpful when you are structuring or deploying processes to effectively comply with ISO 9001:2015 requirements. For each tool, the authors describe (1) what it is, (2) where it's used, (3) how it's done, and (4) cautions to be considered when using the tool.

Cracking the Case of ISO 9001: 2015 for Manufacturing: A Simple Guide to Implementing Quality Management in Manufacturing

West, John (Jack) E

ASQ-Quality Press

See the best price to sell, buy, or rent books by Cianfrani, Charles A.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Cianfrani, Charles A.

See the best price to sell, buy, or rent books by Cianfrani, Charles A.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Iso 9001: 2000 Explained

Iso 9001: 2000 Explained

Cracking the Case of ISO 9001:2000 for Service

How to Audit the Process-Based Qms

Unlocking The Power Of Your Quality Management System: Keys To Performance Improvement

How to Audit the Process-Based QMS

Iso 9001: 2000 Explained

Cracking the Case of ISO 9001: 2015 for Manufacturing: A Simple Guide to Implementing Quality Management in Manufacturing